Rodolfo Silva
Contact: rodolfo.c.silva@outlook.com
| PROFESSIONAL SUMMARY I am a professional with more than 10 years of experience in IT, with experience directly such as Enterprise Resource Planning – ERP systems specialist, supporting several users in multiplatform systems and developing external web reports and database requests, having not only knowledge about computational operations but also in resource management and cost reduction operational, outsourcing contract management, virtualization, network resources, cyber security, due to my knowledge of processes and preparation of procedures, complying with all legislation and achieving the best results. Ability to locate, organize information using the appropriate technology, access, analyze and apply knowledge and skills, identify the root cause of problem and evaluate solutions to make recommendations or decisions. Read and understand presented in a variety of forms such as words, graphs, charts and diagrams, listen and ask questions to understand, communication technologies with related to voice, e-mail and computers. Knowledge to decide what need to be measured or calculated, record data using appropriate methods, tools and technology. |
| BEST RESULTS ▪ I was responsible for the entire migration process from our old ERP system to a new updated tool with a new database and a new specific infrastructure to ensure the sharing of computerized systems with our branches, I carried out all project management with the development team of the provider, thus ensuring the supply of all needs, providing all the necessary organization for a perfect migration, this process took place following the stipulated schedule and the resources were available for use, guaranteeing the continuity of the business. ▪ Implanted high levels of quality identified for all processes directly related to the IT areas due to my know-how IT technical support, mainly due to my knowledge acquired not only due to my postgraduate degree in Information Technology Management Governance, postgraduate degree in security of information and IT management and MBA in strategic business management, but also for my more than fifteen years of experience in this area of knowledge, acting in the general supervising of the technical support of the Headquarters and 4 branches, being responsible for IT support, projects improvements, implementation of new technologies, monitoring of performance indicators, service desk, information security and communication technologies, I am responsible for integrated quality management and development of computerized systems to streamline processes, management of IT supplier contracts, process of planning and conducting internal audits for maintenance of methods and procedures, elevating the IT level from not implemented throw totally implemented |
SKILLS
- Discovering Python
- Python Essentials I (issued by Cisco)
- Python advanced techniques
- Python programming beginning to advanced+Projects
- Advanced Python techniques
- Python programmer language (beginning)
- Python zero to advanced
- Document automation with Python
- Learn Java+Projects
- WordPress beginning+templates
- Interface design using CSS
- Web programming using PHP
- Amazon AWS
- Microsoft Azure
- PHP programmer language (intermediate)
- Mysql database
- Worker Health and Safety Awareness in 4 Steps
- AODA
- Learning Network Troubleshooting
- Customer service: Problem-solving and Troubleshooting
- CISCO Community Member
- WordPress to beginners
CERTIFICATIONS
- ITIL V3 Foundation – 4946031-20234187
- Certification ISO/NBR IEC 27002 – 4946031-20275138
- COBIT Foundation