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Implanted high levels of quality identified for all processes directly related to the IT areas due to my know-how IT technical support, mainly due to my knowledge acquired not only due to my postgraduate degree in Information Technology Management Governance, postgraduate degree in security of information and IT management and MBA in strategic business management, but also for my more than fifteen years of experience in this area of knowledge, acting in the general supervising of the technical support of the Headquarters and 4 branches, being responsible for IT support, projects improvements, implementation of new technologies, monitoring of performance indicators, service desk, information security and communication technologies, I am responsible for integrated quality management and development of computerized systems to streamline processes, management of IT supplier contracts, process of planning and conducting internal audits for maintenance of methods and procedures, elevating the IT level from not implemented throw totally implemented. |
