Inicial Quem sou eu / Who am i Resultados/Results Projetos / Projects Artigos / Articals Notícias / News Interno PCIT Protocolo de Comunicação na Internet
Quem sou eu / Who am i
Quem sou eu / Who am i
Possuo conhecimento e experiência em desenvolver os conceitos de COBIT e de ITIL (Information Technology Infrastrucuture Library), voltado para a entrega de serviços e suporte técnico em redes de computadores e servidores, apontando as principais diferenças entre as versões ITIL V2 e ITIL V3. Busca demonstrar o ciclo de Vida do serviço e os diversos módulos de Gerenciamento do Modelo de Portfólio de serviços em suas várias dimensões, conceituar o que é estratégia de uma organização, no contexto de serviços de TI e desenvolve os conceitos dos principais Modelos de Governança de uma organização, em especial o modelo SarbanesOxley. Gestão do suporte técnico a usuários da unidade Matriz e filiais sendo membro da comunidade CISCO.
I have knowledge and experience in developing the concepts of COBIT and ITIL (Information Technology Infrastructure Library), aimed at delivering services and technical support in computer and server networks, applicable as the main differences between ITIL V2 and ITIL V3 versions. It seeks to illustrate the service lifecycle and the different sets of Service Portfolio Model Management in their dimensions, conceptualize what an organization's strategy is, in the context of IT services and develop the concepts of the main Governance Models of a organization, in particular the SarbanesOxley model. Management of technical support to users of the Headquarter unit and branches, being a member of the CISCO community.
Resultados / Results
Resultados / Results
Implanted high levels of quality identified for all processes directly related to the IT areas due to my know-how IT technical support, mainly due to my knowledge acquired not only due to my postgraduate degree in Information Technology Management Governance, postgraduate degree in security of information and IT management and MBA in strategic business management, but also for my more than fifteen years of experience in this area of knowledge, acting in the general supervising of the technical support of the Headquarters and 4 branches, being responsible for IT support, projects improvements, implementation of new technologies, monitoring of performance indicators, service desk, information security and communication technologies, I am responsible for integrated quality management and development of computerized systems to streamline processes, management of IT supplier contracts, process of planning and conducting internal audits for maintenance of methods and procedures, elevating the IT level from not implemented throw totally implemented.
Nossos Projetos / Projects
Projects
Development of projects in various segments to solve problems and specific barriers of daily life, my projects are implemented and focused to assist internal activities, providing growth and success in your business, to demonstrate my ability to adapt to your business, I present some of my projects already delivered with a brief description about their service and customer needs:
Process management
Need: Automated management of legal proceedings.
Resources: Registration of processes, sending documents, notes and scheduling activities and monitoring of all recovered actions.Purchase system
Need: Management of the acquisition process with control of suppliers.
Functionalities: Register suppliers, users and products, send material requisition, quote request, approval and purchase order, send invoice via the system and approval of all stages of the purchase process, meeting the ISO9001 standard, managing the entire process acquisition via electronic system.Sistema eletrônico para gestão de plano de ação
Necessidade: Gestão de plano de ação para o processo de melhoria continua.
Recursos:.Sistema eletrônico para gestão de registros e manifestos
Necessidade: Gestão de registros ambientais e de saúde e segurança do trabalho.
Recursos:.
Nossos Artigos publicados / Articals
Notícias Importantes / News
Notícias